Return & Refund Policy

This policy applies to all purchases of physical goods, products, activity-based services, and all types of learning materials ordered through the website of Clean Mahanakron Co., Ltd. (the “Company”), including other online channels managed by the Company.

1. Covered Products and Services

• 1.1 Physical Goods: e.g., souvenirs, daily-use items, apparel, decorations, etc.

• 1.2 Learning Materials: e.g., books, manuals, training documents (physical copies or digital files).

• 1.3 Activity-Based Services / Tours / Workshops: e.g., waste management system site visits, educational programs for schools or organizations.

• 1.4 Digital Goods and Online Course Access.

Note: If there are specific conditions for certain products or services, the Company may specify them additionally on the respective product page, and those shall be considered a part of this policy.

2. Conditions for Returns / Exchanges

2.1 Products damaged during transit

• The product is broken, torn, damaged, or clearly incomplete upon receipt.

• Customers must take photos or videos of the parcel box and the product upon receipt as evidence.

• Must notify the Company within 7 days from the date of receipt.

2.2 Received wrong model / design / quantity

• e.g., incorrect color, size, model, or a quantity that does not match the purchase order.

• Must notify the Company within 7 days from the date of receipt.

2.3 Manufacturing defects

• e.g., abnormal stitching, abnormal fading, or defects not caused by the customer's use.

• Must notify the Company within 14 days from the date of receipt.

For cases 2.1–2.3, the Company will proceed with one of the following:

• Replace the product with a new one at no additional cost.

• OR Provide a full refund if a replacement is unavailable, or if mutually agreed upon to refund.

3. Non-Returnable and Non-Refundable Cases

• 3.1 Products that have been used or are no longer in their original condition (e.g., stained, torn, broken, or damaged from use).

• 3.2 Products with missing packaging, tags, accessories, receipts, or proof of purchase.

• 3.3 Made-to-order products.

• 3.4 Special discount or clearance items.

• 3.5 Digital goods and online courses for which the customer has already received an access or download link.

• 3.6 Registration fees for activities, workshops, or site visits that have already commenced, or cases where the customer fails to attend on the booked date and time without notifying postponement or cancellation within the specified timeframe.

Note: If there are specific cancellation or postponement conditions for a particular activity, the Company may outline them separately on that activity's detail page, and those specific conditions shall prevail.

4. Return and Refund Process

4.1 Contact the Company via the following channels:

• Email: service@mahanakron.com

• Phone: [Company's actual contact number]

• Or by filling out the “Complaint / Return & Exchange Request” form on the website.

4.2 Provide the following information completely:

• First and Last name, and contact information.

• Order number / Date of purchase.

• The specific product or service requested for return/exchange.

• The reason and details of the issue, along with attached photos or relevant evidence.

4.3 Once the Company verifies the information and approves the return/refund, we will notify the customer regarding the return shipping instructions or confirm the refund method.

4.4 Returning the item:

• Customers must ship the item back to the address provided by the Company, ensuring proper packaging.

• If the Company is at fault (e.g., defective or incorrect item sent), the Company will bear all return shipping costs.

• In other cases, the Company reserves the right to have the customer bear the return shipping costs.

5. Refund Timeframe

• 5.1 Once the Company has received and inspected the returned product, the refund will be processed within 7–14 business days.

• 5.2 Refunds will be issued via the original payment method used by the customer (e.g., bank transfer, credit card, online payment gateway), subject to the processing times of the respective payment providers.

• 5.3 If the refund process takes longer than usual, the Company will keep the customer informed of the progress periodically.

6. Policy Updates

The Company reserves the right to update or amend this Return and Refund Policy as deemed appropriate. Any changes will be announced on the website, and the revised policy shall become effective immediately upon posting.