Shipping & Delivery Policy

This policy covers the shipping of products and the delivery of services ordered through the website of Clean Mahanakron Co., Ltd. (the “Company”).

1. Delivery Methods

• 1.1 Physical Products: Delivered via private courier companies, Thailand Post, or other delivery service providers deemed appropriate by the Company. Customers will receive a Tracking Number once the parcel is dispatched.

• 1.2 Digital Goods and Learning Materials: Delivered in the form of a download link, an email attachment, or by granting access through the website's membership/online course system.

• 1.3 Activity-Based Services / Workshops / Tours: The Company will confirm the date, time, location, and participation details via email or the contact channels provided by the customer. Attending the activity is considered a successful "service delivery".

2. Service Areas

• 2.1 Standard product delivery is primarily available within Thailand.

• 2.2 For international shipping, the Company reserves the right to review requests on a case-by-case basis. Special shipping fees and timeframes may apply.

3. Preparation and Delivery Timeframe

• 3.1 The Company will prepare the order for shipping within 3–5 business days after payment confirmation (excluding weekends and public holidays).

• 3.2 Delivery time depends on the destination and the courier service. Generally, it takes approximately 1–3 business days for Bangkok and its vicinity, and 2–5 business days for upcountry areas.

• 3.3 For Pre-order, Made-to-order, or batch-produced items, the Company will specify the estimated timeframe on the product page, as these may take longer than standard deliveries.

• 3.4 In the event of force majeure, such as natural disasters, logistical disruptions, or emergency situations, the Company will make every effort to notify customers of any delays as soon as possible.

4. Shipping Fees

• 4.1 Shipping fees are calculated based on the rates displayed on the website at the time of purchase. This may be determined by the weight/size of the product, delivery destination, or specific promotions and conditions available at that time.

• 4.2 In the case of "Free Shipping" promotions, the conditions will be clearly stated on the product page or promotion page.

5. Receiving Products and Risk of Loss

• 5.1 Once the courier delivers the product to the address specified by the customer and proof of delivery is recorded in the courier's system, the product is considered successfully delivered to the customer.

• 5.2 Customers should inspect the condition and quantity of the items immediately upon receipt. If any damage or missing items are found, customers must take photos, keep the evidence, and notify the Company within the timeframe specified in the Return & Refund Policy.

• 5.3 If the Company manages the delivery directly (e.g., for large items or project equipment), the Company will create a delivery log with the recipient and keep it as evidence.

6. Unsuccessful Delivery / Unclaimed Packages

• 6.1 If the product cannot be delivered due to an incorrect/unclear address, no recipient at the specified address/time, or the customer failing to contact the courier within their specified timeframe, the Company reserves the right to charge the customer for a redelivery fee or consider canceling the order, deducting any actual incurred expenses (if any).

• 6.2 Where deemed appropriate, the Company may issue a partial refund after deducting the shipping costs and actual expenses already incurred.

7. Change of Shipping Address

• 7.1 Customers can request to change their shipping address before the Company hands over the product to the courier.

• 7.2 If the change is requested after the product has been dispatched, the Company cannot guarantee the address change, and additional fees may apply according to the courier's conditions.

8. Policy Updates

The Company reserves the right to amend or update this Shipping & Delivery Policy as deemed appropriate. Any changes will be announced on the website, and the revised policy shall become effective immediately upon posting.